Hosting & Applications

STERLING COMMERCE APPLICATIONS

Distribution / Logistics   Finance   Manufacturing   Retail   Communication / Media
Sterling Commerce applications enhance the way you do business by streamlining your commerce lifecycle to drive business growth and increase the efficiencies of cross-channel selling and fulfillment processes. Sterling Commerce also helps you simplify and secure payment interactions.

Choosing Sterling Commerce as part of your commerce lifecycle helps you address the following business needs:

E-business/E-commerce 
Sterling Commerce market-leading applications for E-Business and E-Commerce enable you to make it easy for your customers to find, configure, and order products and services through every available touchpoint—Web, call center, store, and field sales. We enable you to deliver innovative products and services with our solutions for catalog and offer management, configuration with pricing and quoting capabilities, and capture and distribute the order so you increase customer loyalty and accelerate revenue. Our e-business and e-commerce solution is Sterling Multi-Channel Selling benefits your company and all the ways you sell—Web, call center, store, and field sales. It creates a consistent, unified buying experience and hides complexity from end users. It enables your internal business users to assemble sophisticated products, services, and service bundles that can be priced or promoted in an endless number of ways.
Sterling Multi-Channel Selling allows you to present a unique buying experience for your prospects, customers, and partners through personalized merchandising, marketing, and retention programs. It lets them easily locate, configure, and purchase the products and services that meet their needs. And it orchestrates product and service fulfillment across global supply chains.

Sterling Multi-Channel Selling includes these integrated solutions:
Sterling Catalog and Offer Management – Aggregates products from multiple vendors into a single catalog and gives you full control over product pricing and catalog updates. With Sterling Catalog and Offer Management you can easily and quickly create and administer complex offers—all available through the various ways you reach your users.
Sterling Configure, Price, Quote – Guides prospects, customers, partners, and internal users through the process of finding, configuring, and ordering complex products and services in a Web-based, self-service environment.
Sterling Order Management– Aggregates orders from multiple channels to create a single view of demand, inventory, and supply across complex, global networks. It allows you to capture, distribute, and fulfill orders from multiple sources and sales channels.
Sterling Catalog and Offer Management, Sterling Configure, Price, Quote, and Sterling Order Management can be utilized across multiple selling channels—Web, call center, store, and field sales.

Supply Chain Management
Sterling Commerce market-leading applications for supply chain management allow you to simplify complex fulfillment processes with complete visibility and true "order from anywhere, fulfill from anywhere" capabilities. We enable you to deliver efficient operations for warehouse and transportation management, and end-to-end visibility of the supply chain to optimize costs and services.

Simplify the complex
The Sterling Multi-Channel Fulfillment solution provides options for complex fulfillment, reduces costs, and improves business responsiveness. Now you can benefit from a single view of demand, inventory and supply across complex, global supply chain networks.
A single view, together with flexible process management, gives you control over the entire fulfillment lifecycle — from order management, to warehouse operations, to transportation and delivery, to supply management, to returns and settlement. The result is an increase in perfect order performance as you reduce operational costs. Sterling Multi-Channel Fulfillment includes these integrated solutions:
Sterling Order Management – Improve supply chain efficiencies and business responsiveness by orchestrating global order and service fulfillment across your extended enterprise.
Sterling Supply Chain Visibility – Lower inventory, improve operational efficiencies and responsiveness by summarizing inbound supply information in a usable, understandable, and actionable format.
Sterling Transportation Management System – Improve customer service and reduce transportation costs by providing shippers with efficient planning and execution of inbound and outbound processes.
Sterling Warehouse Management System – Reduce costs and improve customer satisfaction for any warehouse configuration by executing complex processes and optimizing inventory and labor.

Payment Management
Sterling Commerce payment management solution improves the management of enterprise payments with greater visibility across all payment channels, increases straight-through processing, and provides bullet-proof security to protect the brand. We deliver  bank-to-corporate processing efficiencies with streamlined processes for payment operations. Our payment management solution

Sterling Total Payments for Financial Services

Today’s financial payments industry is under pressure from commoditization, globalization, and an increase in regulatory and compliance directives. Added to this challenging mix is the fact that customers have become more demanding about the kind and quality of service they receive from their financial institution. Banks need to be able to do business globally, but, find it difficult to do so, because of the complex IT environments in which they operate.
Sterling Total Payments is an application for financial institutions that helps simplify the complexity of the bank’s current environment through an integrated approach that consolidates customer setup, exception handling (including regulations checking), and visibility in a single location across all lines of their payments business in their IT architecture. This solution leverages existing back-office payment applications and enables a bank to improve customer service, accelerate time to revenue, and reduce internal costs.
Sterling Total Payments includes the following key components:

• Client acquisition and setup accelerates revenue by improving customer setup process and includes self-service Web portals for a higher level of client control, for completion of implementation setup and management for new payment services.  
• Exception management automates corrections to improve straight through processing (STP) and customer service while delivering improved margins by managing exceptions through pre-built and configurable autocorrect options with customizable policy and rule creation as well as streamlined resolution processes.
• Payment visibility reduces servicing costs for payment and file inquiries while offering customer self-service and improving telephone customer service with a consolidated, near real-time access point for reporting, graphing, historical trending and online dashboards of payment and exception item activity across all payment lines of business.
• Comprehensive range of industry standards enables consolidated control, validation and visibility of business process exchanges with external organizations and networks, including NACHA, SWIFT, card processors, and outsourced service providers.

With Sterling Total Payments, financial institutions can increase processing efficiencies with improved STP for domestic and international payments and automate repair exceptions that are within established parameters. In addition, the improved control provided by this solution enables visibility with business intelligence,analysis of important payment and operations trends, and real-time monitoring of processing and exceptions.
Applications can be delivered in a variety of methods including on-premise, hosted managed service, as well as software-as-a-service (SaaS).*

 

                Application Services from USi

“We Tend to the Details So You Can Tend to Your Business”

 

ARIBA  -  IBM  -  MICROSOFT  -  ORACLE  -  PEOPLESOFT  -  SAP  –  SIEBEL

So many application hosting and management options are available today that choosing what's right for your organization is tough. Your goals should be to simplify your operations and get access to top technologies and expertise—affordably—and to feel confident your valuable data is fully protected. 
As the most experienced Application Service Provider (ASP), USi uses a highly automated, efficient, systematic approach to deliver worry-free hosting and application management services.

 

Our People: Experience and Knowledge Ready to Serve You

USi attracts top talent with deep expertise in leading enterprise software packages. With 950 employees on two continents, speaking over 25 languages—70% holding at least one technical certification and of those, 90% holding many—our people are our greatest strength. USi's staff includes such technical experts as Microsoft Certified System Engineers (MCSE), Cisco Certified Internetwork Experts (CCIE), Checkpoint Certified Security Engineers (CCSE), Oracle Masters, and Project Management Professionals (PMP).

 

Reliable, Secure Solutions

At today's speed of technological change, it's hard for enterprises to keep up—let alone remain agile enough to adapt to new business demands. USi stays on top of trends, issues, and threats; and integrates design, implementation, and support to deliver first-rate reliability. To enhance reliability, we give clients a dedicated support team and an account manager—called a Client Executive—whose job is making sure your solution delivers on its promise.

Our reliability is dictated by aggressive Service Level Agreements (SLAs) that cover end-to-end availability and address clients' specific performance criteria. We also follow a rigorous program of third-party audits and certifications to safeguard your data and meet globally recognized industry standards.

USi Offers Flexible Delivery Options:

USi can provide a remotely managed or fully hosted solution—or anything in-between. Options include:

• Application Management - USi has the experience and technology to help you realize the full potential of your investment by maximizing the business and strategic value of your applications.

• Managed Hosting - Let USi take care of all the day-to-day operations of your mission-critical business applications.

• Remote Management - Perfect for those clients that need expertise and support for their application but have already invested in the physical infrastructure for their environment.
• eBusiness Development and Hosting Services - Proven methodology to enhance the online experience of your users, work seamlessly with your business processes, and improve your top line.

• Professional Services - Services customized to build efficiencies, streamline management tasks, and drive revenue growth.

• Software-as-a-Service (SaaS) Enablement - A proven, established, comprehensive program to fully support every aspect of your evolution to, and successful implementation of, the SaaS model.

 

Advanced, On-Demand Delivery Model

To meet the unique needs of each client, USi has created scalable delivery models that change with you as your business grows and evolves. Simply select the support and infrastructure capacity levels to fit your business requirements.

• FlexAdvantage, provides the right level of support, at the right time for the right price
• USiPinnacle, offers on-demand computing capacity that expands and contracts according to your needs

 

Productized Service Offering

Because our solutions are 80% preconfigured, we get them up and running in record time—giving you an immense head start toward reaping your application's benefits. Our productized service includes:

• Analysis tools
• Support (both technical and functional)
• Daily feedback from USi's team of industry experts

Reliable, Secure Solutions

At today's speed of technological change, it's hard for enterprises to keep up—let alone remain agile enough to adapt to new business demands. USi stays on top of trends, issues, and threats; and integrates design, implementation, and support to deliver first-rate reliability. To enhance reliability, we give clients a dedicated support team and an account manager—called a Client Executive—whose job is making sure your solution delivers on its promise.

Our reliability is dictated by aggressive Service Level Agreements (SLAs) that cover end-to-end availability and address clients' specific performance criteria. We also follow a rigorous program of third-party audits and certifications to safeguard your data and meet globally recognized industry standards.

 

USi's Management Services Are Available for the Following Applications:

ARIBA

• Ariba Analysis – Identify and quantify opportunities to save money and monitor performance.

                                                                                                             

• Ariba Sourcing – Compare bids, analyze performance, and improve decisions

• Ariba Category Manager – Standardize processes and follow best practices for sourcing and purchasing. 

   

• Ariba Contract Workbench – Simplify contract authoring, collaboration, and searching. 

     

• Ariba Buyer – Automate the entire buying process and ensure compliance with contract terms. 

• Ariba Travel and Expense – Monitor travel spending, stay on budget, and save money. 

 

    Ariba Contract Compliance – Manage and search multiple contracts;  
 monitor terms, rebates, and performance criteria. 

• Ariba Category Procurement – Analyze categories of complex expenditures to make wise purchasing ecisions.     

                                                           

• Ariba Invoice and Settlement – Reduce time, labor, and errors and simplify accounts payable activities.      

                                                                                       

• Ariba eForms – Streamline workflow and authorizations; improve compliance with corporate policies.

IBM
USi's WebSphere Commerce Service Offerings 

• Store Design and Development Services: We can analyze your requirements to develop store models for you—which can be either custom-built or based on sample stores. Our services, which encompass both business to consumer (B2C) and business to business (B2B), include customization, implementation, content management, Web 2.0, and site search.
• Merchandising Services: To support your efforts to boost sales, we can help with catalog development, inventory management, order management, auctions, dynamic imaging, personalized searches, discounts, and coupons.
• Marketing Services: Attracting and persuading customers to buy your product is easier with USi's assistance in the areas of search engine optimization (SEO), segmentation and personalization of your website, web analytics, and campaign management.
• Call Center Services: We can help agents in your call center tap into order and customer data from other channels, compare products, and handle other tasks to deliver better service and improve cross-sell and upsell activities.
• Transactional Services: We ensure that transactions are smooth and efficient by integrating online payment approaches and providing shopping cart development, currency services, and payment processing.
• Upgrade and Migration Services: Our experience is extensive, including moving "homegrown" solutions to WebSphere Commerce, migrating clients from WebSphere Commerce V5.x to the new V6.0, and upgrading from Express to Professional to Enterprise editions.
• Application Integration Services: We can make the most of your existing business systems and applications while adding the capabilities of WebSphere Commerce—tying together legacy back-office systems, order management, inventory, site search, web analytics, dynamic imaging, and point-of-sale and kiosk systems.
• Secure Utility Hosting and Managed Services: USi offers usage-based utility hosting that lets you scale computing capacity according to demand while paying only for what you use. We also handle all the details of managing your WebSphere Commerce application on a daily basis, including keeping it secure and updated.
• Web Strategy, Training, and Mentoring Services: Our consultants can help you incorporate next-generation solutions, follow eCommerce best practices, and respond to emerging trends. We'll review your site interface, recommend new strategies for growing online sales, and provide training and mentoring services to your technical staff to ensure implementation success.

PEOPLESOFT
Because USi treats software as a service—not just as a product—we ensure that it lives up to its promise in your organization.

USi Foundation and USi Pillar: Solutions to Meet Your Unique Needs

The total cost of ownership for managing an Oracle or PeopleSoft solution varies according to a company's requirements. For example, a Fortune 1000 organization needs a more sophisticated solution than a growing enterprise; however both need a highly secure and reliable hosting environment.

USi Foundation and USi Pillar let you choose solutions geared to your specific business requirements and budget. This way, you control the services and the costs. And you benefit from USi's many years of Oracle and PeopleSoft experience.
USi: Because Experience Counts
USi has PeopleSoft expertise. We know our way around PeopleSoft software better than anyone. Since we've been in business, we've managed over 240 PeopleSoft applications, performed over 60 upgrades, and applied over 150,000 patches for clients across 30 countries.

The PeopleSoft Modules We Host, Manage, and Support Include:

PeopleSoft Enterprise Human Capital Management (HCM) - supports workforce recruiting and orientation, development, performance monitoring, and rewards management.
PeopleSoft Enterprise Financial Management - gives you visibility into business-critical information to strengthen financial discipline, adhere to best practices, and automate key business processes.

PeopleSoft Enterprise Supply Chain Management (SCM) - connects your suppliers and customers with your business processes, driving efficiencies in cost savings over your entire supply chain.

PeopleSoft Enterprise Customer Relationship Management (CRM) - tracks and improves your interactions with customers through a family of applications, including: analytics; dashboards; and marketing, sales, and service solutions.
PeopleSoft Enterprise Performance Management - aligns the right information and resources to strategic objectives, helping managers monitor day-to-day operations and formulate strategies for profitable growth.

PeopleSoft Enterprise Supplier Relationship Management (SRM) - enables you to reduce spending on all categories of goods and services, streamline procurement processes, and enforce policy compliance.

Benefits of Working with USi Include:

• Immediate PeopleSoft business and technical expertise available 24 x 7 x 365
• Extensive support services including patch management, application monitoring, and change management
• Flexible monthly costs and scalability—choose from a number of USi hosting options
• Customized recommendations to improve and enhance the PeopleSoft application, such as custom workflow or document management
• Experience with upgrades to version 8.9
• Reduced total cost of ownership up to 20% or more - save on additional hardware investments, computing capacity, and technical staffing

ORACLE

With more than 130 Oracle clients, USi has extensive experience managing and supporting Oracle modules across leading industry segments, including financial services, insurance, technology, manufacturing, retail, and healthcare. We've handled more than 400 upgrades from 10.7 to 11i and 12 and more than 170 implementations.

The Oracle Modules We Host, Manage, and Support Include:

Oracle E-Business Suite - streamlines your key business processes, including financials, purchasing, inventory, ordering, manufacturing, and sales force automation—all with built-in business intelligence (BI).

Oracle Customer Relationship Management (CRM) - makes your interactions with customers profitable through tools for sales, marketing, eCommerce, customer service, and analytics.
 
Oracle Supply Chain Management (SCM) - integrates and automates all key supply chain activities, from design, planning, and procurement to manufacturing and fulfillment.
 
Oracle Financial Management - automates and streamlines all your financial business processes, giving you daily business intelligence for informed decisions, improved operations, and reduced costs.
 
Oracle Human Resource Management (HRM) - automates the entire employee lifecycle from recruitment to retirement, freeing HR organizations to be strategic partners to the business.
 
Oracle Business Intelligence - enables organizations to gain complete and timely insight and drive more effective actions and processes.
 
Oracle Data Hub - gives you an accurate, consistent, 360-degree view of your company's data in a central location.
 
Oracle Fusion Middleware - runs on a range of popular platforms to extend the value of technologies and business applications from other software vendors.

Benefits of Working with USi Include:

• Immediate Oracle expertise available 24 x 7 x 365
• Extensive experience with upgrades from 10.7 to 11i  and 12
• Reduced total cost of ownership up to 50%—save on additional hardware investments, computing capacity, and technical staffing
• Flexible monthly costs and scalability
• Extensive support services
• Quick time-to-benefit with easy installation and rapid deployment of pre-tested and pre-patched applications

 SAP
With more than 170 enterprise resource planning (ERP) clients, USi has extensive experience managing, supporting, and upgrading ERP modules. USi clients benefit from our broad and deep intellectual capital and our best practice methodologies for implementing and managing ERP applications.  
The SAP Modules We Host, Manage, and Support Include: 
SAP R/3 and mySAP.com - the ERP business software more companies depend on for client/server computing.

SAP ERP Central Component (ECC) 5.0 and ECC 6.0 - represents the natural evolution of R/3 towards an architecture based on web services.

SAP Business Suite - makes the most of each critical business process that drives your enterprise; an integrated suite that includes applications for ERP, customer relationship management (CRM), product lifecycle management (PLM), supply chain management (SCM), and supplier relationship management (SRM).

SAP NetWeaver - encompasses a number of SAP products—such as Enterprise Portal, Business Intelligence, Master Data Management, and Solution Manager—as well as technologies that create a platform for building, extending, and integrating enterprise applications. 
Benefits of Working with USi Include: 

• Proven experience hosting and managing ERP applications
• SAP expertise that's hard to find and costly to maintain in-house
• Proven methodologies for installing SAP to avoid downtime
• High availability to SAP systems for "always on" operations
• Superior visibility and control via USi's customer portal—which lets you check your systems at a glance
• Predictable costs with a fixed monthly hosting fee—no surprises

SIEBEL
You want Siebel CRM software, not an ordeal. You want it yesterday, not a year from now. And you want it humming away, not monopolizing staff time. 
USi's services give you all the benefits of using Siebel CRM software—without the hassles, headaches, and hoopla involved in installing and managing it yourself. We can get your Siebel CRM software up and running—either by hosting in our facility or installing it at your site. Then we'll act as an extension of your IT staff to manage and support it. Quickly, efficiently, painlessly, and economically.
USi: Because Experience Counts
USi has Siebel expertise. We know our way around Siebel CRM software better than anyone.
The Siebel Modules We Host, Manage, and Support Include:
Siebel Customer Relationship Management (CRM) Applications - connect all the business functions that "touch" a customer or prospect.
Siebel Business Analytics Applications - turn raw data into information so you can make smarter business decisions.
Benefits of Working with USi Include:

• Rapid implementation of your Siebel CRM solution in as little as 90 business days
• Immediate Siebel functional and technical expertise—available 24 x 7 x 365
• Save up to 40% of the total cost of ownership on additional hardware investments, computing capacity, and technical staffing
• Industry-leader in delivering on-demand CRM solutions—experience implementing, hosting, and managing over 50 CRM instances
• Extensive CRM application, design, configuration, customization, and upgrade services
• Flexible monthly costs and scalability—choose from a number of USi hosting options
•  

MICROSOFT
Since 1998, USi been dedicated to helping clients get the most they can from Microsoft products. As a Microsoft Gold Certified Partner with Unified Communications (Messaging specialization) and Custom Development Solutions (Web Development specialization) competencies, and a Voice-Ready partner for Unified Communications, USi has the expertise clients trust for designing, customizing, implementing, hosting, and managing their Microsoft applications.

The Microsoft Products We Host, Manage, and Support Include:
Microsoft Exchange - a powerful environment for messaging and collaboration, offers employees anywhere-access to email, voice mail, calendars, attachments, and contacts from any device. We also offer optional packages for:

>> Email defense

>> Mobile messaging

>> Email archiving, compliance, and eDiscovery

>> Disaster recovery and business continuity

>> Unified messaging

Microsoft SharePoint Products - providing enterprise-scale capabilities to meet business-critical needs like managing content and business processes, simplifying how people find and share information across boundaries, and enabling more informed decisions.

Microsoft Office Communications Server - a unified communications server providing capabilities such as enterprise instant messaging; audio, video, and web-conferencing; and enhanced voice over IP.

Benefits of Working with USi Include:

• Immediate Microsoft expertise available 24 x 7 x 365
• Flexible monthly costs and scalability—choose from a number of USi hosting options
• Extensive support services including patch management, application monitoring, and change management
• Professional services for deploying, migrating, and customizing Microsoft products
• Quick time-to-market with easy installation and rapid deployment of pre-tested and pre-patched applications
• Advanced security services such as our email defense offering, USinterceptor, which vanquishes SPAM, viruses, and unwanted content before it ever reaches your company's firewall
• Reduced total cost of ownership

 

Hosting

 

We provide a complete analysis and assessment of your hosting requirements. Some specialty hosting applications are listed below.

Synaptic Hosting
AT&T Synaptic Hosting service provides a complete hosting package, including managed servers, LAN, security, and storage, along with designated account support and backed by a holistic Service Level Agreement. The service is integrated into a virtualized "pay-for-what-you-use" infrastructure that can adapt to changing demands from users or applications.

(Enlarge Network Diagram)

•  
• Full infrastructure management and monitoring
• Flexible computing and storage capacity with "burstable" pricing options
• Designated support team that provides 24 hours a day, 7 days a week, 365 days a year  monitoring and management services based on your unique requirements
• Feature-rich customer portal for reporting and change management
• Easily upgrades to full application management services

 

Intelligent Content Distribution Service
This service enables you to efficiently distribute your content to your customers.  In addition, you can significantly improve your website’s capacity, reliability and performance.  Your content is replicated across multiple sites and on multiple servers within a single node.  These service nodes are connected through AT&T’s global IP network and are located in AT&T Global Internet Data Centers and Service Node Routing Centers.

(Enlarge Network Diagram)

 

Improve Life Online for Your Customers

• Faster content delivery to end users
• Less abandonment due to frustrated customers
• Consistent end user experience through improved reliability
• Greater customer satisfaction

Increase Your Revenues

• Develop new source of revenue
• Expand your online business
• Customers stay longer, buy more
• Enjoyable sites encourage repeat viewing
• Increase advertising revenue because customers stay on your site longer

Boost Your Bottom Line

• Avoid staffing up or buying special systems for irregular peaks
• Lower operational costs than do it yourself
• Reduce IP network resources i.e. large server farms and large connections to the internet
• Reduce capital expenditure
• Improve business performance

 

Web Hosting
Shared Hosting
AT&T Shared Hosting helps you establish an online business presence and give you the ability to create your own business website without the cost of maintaining expensive server equipment or access. AT&T provides the server platform, sets up the system, provides a high-speed connection from your Web server to the Internet, and provides end-to-end support. Every business is different and that’s why AT&T offers both Windows® 2003 and UNIX® based platforms to meet your individual needs. In addition, each platform is available in various feature combinations to provide the right solution for you.
With Shared Hosting, AT&T provides shared host computer, software resources, and disk space at a very competitive price and full range of web site capabilities. You control all aspects, like design and development, of your web site. AT&T provisions, stores and monitors your website to make sure it is up and running and helps you register your own domain name. In addition, you receive your own set of email addresses. Once your domain is registered, AT&T provides you with the space to upload your web pages to your server, web-based account management and an administration portal to access an extensive array of online tools.
Virtual Dedicated Server
Virtual Dedicated Server is a hosting environment that gives you an affordable, single-server hosted solution that is logically partitioned on a virtualized server platform. Each virtual server provides a protected area that operates as an independent server. It allows you to share the expense of hardware and network connections with multiple customers without sacrificing performance or security. You can use it to run websites and many other applications, just as if you were running on a dedicated physical server.
Although multiple customers share the hardware, they do not share the software. Each virtual dedicated server has its own, complete directory structure and set of dedicated application software. You can even restart your server environment without affecting any other virtual server accounts which share the same hardware.
Virtual Dedicated Server is available on both Windows® and Linux® platforms. There is no limit in the number of e-mail accounts available to you.
This hosting environment provides an affordable, single-server hosted solution that is logically partitioned on a virtualized server platform enabling you to fully customize your server configuration and choose the best applications and services to suit your specific needs. As a scalable, managed solution, Virtual Dedicated Server can free up limited resources by enabling you to focus on your core competencies. 
Managed Dedicated Server
Managed Dedicated Server provides a fully dedicated single-server hosted solution for customers who want the security and performance of a dedicated environment without the costs of managing the hardware in-house. It delivers enterprise-class servers and software to power the most intensive sites and applications with dedicated bandwidth and processing. We have a dedicated team of professionals who help ensure your services run smoothly. You can forget about investing in equipment and personnel for managing patches, upgrades and various other technical requirements. Instead, you can leave everything to us. This solution covers your server needs from every angle.
Managed Dedicated Server is available on both Windows® and Linux® platforms. There is no limit in the number of email accounts available to you.
Managed Dedicated Servers provide a fully dedicated single-server hosting solution for customers who require a dedicated environment without the costs of managing the hardware in-house. Managed dedicated server provides dedicated server performance and protection that delivers full use of system CPU, RAM, disk and network resources.